Return Policy

At Maggie Vancouver, we want you to feel confident when shopping with us. If something is not quite right with your order, we are here to help and will do our best to resolve the issue fairly and clearly.

By placing an order on our website, you confirm that you have read, understood, and agreed to this Return Policy.

ORDER CONFIRMATION AND POLICY AGREEMENT

By completing a purchase with Maggie Vancouver, you agree that:

You have reviewed and accepted our return conditions and timelines.

You will follow the return process described in this policy.

If a payment dispute or chargeback is opened, this policy, together with your order details, tracking information, and any customer communication, may be used as supporting documentation.

RETURNS

If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery.

To be eligible for a return, the item must meet the following conditions:

The item must be unused, unworn, and unwashed.

The item must be returned in its original packaging.

The item must be in the same condition as when it was received.

Only normal inspection of the item may have taken place.

The customer is responsible for return shipping and handling costs.

Once we receive your return, we will inspect the item and process the return within 7 business days.

Maggie Vancouver reserves the right to refuse a return if the item shows signs of use, wear, damage, washing, misuse, or if it is returned in a condition that does not meet our return requirements.

HOW TO START A RETURN

To request a return, please email us at info@maggievancouver.com within 30 days of delivery.

Please include the following information in your email:

Your order number

Your full name

Your shipping address

The reason for your return

Photos of the product, if the item is damaged or defective

Please wait for our return instructions before sending your item back.

Do not send your order back to the sender’s address or to any address without approval from our support team. Returns sent without prior approval may be refused.

We strongly recommend using a tracked shipping service and keeping your proof of shipment until your return has been fully processed.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, please contact us within 2 days of delivery at info@maggievancouver.com.

Please include:

Your order number

A short explanation of the issue

Clear photos or a short video showing the damage or defect

Once we review and verify the issue, we may offer a replacement, refund, or another suitable solution depending on the situation and product availability.

In some cases, a return may not be required for damaged or defective items.

Approved replacements are usually processed within 7 to 14 business days.

LOST OR UNCLAIMED ORDERS

If your package appears to be lost in transit, please contact us with your order number and tracking details.

We will help review the shipment information and, where applicable, assist with a courier claim. If the package is confirmed as lost, we may arrange a replacement or refund depending on the case.

If a package is refused at delivery, left unclaimed, returned due to an incorrect address, or returned because the customer failed to collect it, a $35 CAD deduction may be applied to the refund to cover shipping and administrative costs.

CANCELLATIONS AND ORDER CHANGES

If you would like to cancel your order, please contact us as soon as possible at info@maggievancouver.com.

Because our fulfillment process may begin shortly after an order is placed, we cannot guarantee that an order can be cancelled once it has been processed or shipped.

If your order has already been shipped, you may request a return after delivery by following the return process described above.

The customer is responsible for return shipping costs unless the item is confirmed to be defective or the issue was caused by us.

REFUNDS

Once your return has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be processed to your original payment method.

Please allow time for your bank, card provider, or payment provider to post the refund to your account. Processing times may vary depending on your provider.

Original shipping fees, handling fees, return shipping costs, and any applicable administrative fees are non-refundable unless required by law or unless the issue was caused by Maggie Vancouver.

CHARGEBACKS AND DISPUTE RESOLUTION

If there is any issue with your order, please contact us first at info@maggievancouver.com. We are committed to helping our customers and resolving concerns in a fair and timely way.

If a chargeback or payment dispute is opened, Maggie Vancouver may provide the payment provider or bank with supporting information, including:

Order confirmation

Customer details related to the order

Tracking information

Delivery confirmation

Email communication

Photos or other relevant documentation

Opening a chargeback without contacting us first may delay the resolution process.

IMPORTANT RETURN NOTES

Returns must be approved by our customer support team before being sent back.

Returns are not free. Return shipping and handling costs are the responsibility of the customer unless otherwise agreed.

Some returns may need to be sent to our central return facility, which may be located outside Canada.

We are not responsible for delays caused by shipping carriers, customs processing, or incorrect shipping information provided by the customer.

Items that are used, worn, washed, damaged, unsanitary, or returned without proper approval may not be accepted.

For hygiene-sensitive products, we reserve the right to refuse returns if the item is not in suitable condition.

CONTACT US

If you have any questions about this Return Policy or need help with a return, please contact our customer support team.

Maggie Vancouver
Email: info@maggievancouver.com

We are happy to assist you.