Shipping Policy

At Maggie Vancouver, every order is packed and handled with care. We want your shopping experience to feel simple, clear, and reliable from the moment you place your order until your package arrives at your door.

ORDER PROCESSING

Once your order has been placed, our team will begin preparing it for shipment.

Please allow 1 to 3 business days for order processing before dispatch.

Orders placed during weekends or public holidays will be processed on the next business day.

During busy periods, processing times may take slightly longer, but we always do our best to prepare your order as quickly as possible.

DELIVERY TIME

Our estimated standard delivery time is 5 to 15 business days after dispatch, depending on your location.

Once your order has been shipped, you will receive a confirmation email with tracking details, when available.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, public holidays, or other circumstances outside our control.

SHIPPING FEES

Maggie Vancouver is pleased to offer free standard shipping on all orders, with no minimum purchase required.

There are no extra standard shipping fees at checkout unless a special shipping option, upgrade, or additional service is selected.

ORDER PLACEMENT

To place an order on our website:

Choose the item you would like to purchase.

Add the item to your shopping cart.

Proceed to checkout.

Carefully review your shipping address and contact details.

Select your preferred payment method.

Complete your order through our secure checkout system.

After your order is placed, you will receive an order confirmation email for your records.

Please make sure all shipping details are correct before completing your purchase. Maggie Vancouver is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

TRACKING INFORMATION

Once your order has been dispatched, tracking information will be sent to the email address used at checkout, when tracking is available.

Please allow some time for tracking updates to appear after your package has been shipped. In some cases, tracking information may take a few business days to update.

DELAYS AND AVAILABILITY

While we work with reliable shipping partners, delivery times may sometimes be affected by factors outside our control.

Possible delays may be caused by:

Peak shopping seasons

High order volume

Carrier delays

Customs processing

Weather conditions

Incorrect shipping information

Public holidays

International shipping disruptions

If your order is delayed, our team will do its best to help and provide any available updates.

SHIPPING INSURANCE

Maggie Vancouver may offer optional Shipping Insurance at checkout for extra peace of mind.

When Shipping Insurance is added to your order, your package may be protected against certain shipping issues, such as lost or damaged packages, according to the conditions below.

LOST PACKAGES

If your insured package is confirmed lost in transit, Maggie Vancouver may arrange a free replacement or another suitable solution.

To report a lost package, please contact us with your order number and tracking details.

DAMAGED PACKAGES

If your insured package arrives damaged or opened, please contact us within 7 days of delivery.

Please include:

Your order number

A short explanation of the issue

Clear photos of the damaged package and affected items

Once the issue has been reviewed and approved, we may send a replacement for the affected item at no additional cost.

HOW SHIPPING INSURANCE CLAIMS WORK

To submit a Shipping Insurance claim:

Contact us at info@maggievancouver.com within 7 days of delivery or the expected delivery date.

Include your order number and tracking information.

Provide clear photos if the item or package arrived damaged.

Wait for our team to review and approve your claim.

If approved, we will arrange a replacement or another suitable solution.

WHAT SHIPPING INSURANCE DOES NOT COVER

Shipping Insurance does not cover every situation.

The following are not covered:

Incorrect or incomplete shipping addresses entered by the customer

Packages marked as delivered by the carrier but missing after delivery

Packages stolen after confirmed delivery

Delivery delays caused by customs or shipping carriers

Delays caused by public holidays, weather conditions, or other external events

Failed delivery attempts due to customer unavailability

Refused or unclaimed packages

CUSTOMS, DUTIES, AND IMPORT FEES

Depending on your location, your order may be subject to customs duties, import taxes, or local fees.

These charges are not included in our product prices unless clearly stated otherwise.

Any customs duties, taxes, or import fees are the responsibility of the customer.

Maggie Vancouver is not responsible for delays caused by customs clearance.

UNCLAIMED OR RETURNED PACKAGES

If a package is returned to us because it was refused, unclaimed, or because the shipping address provided was incorrect or incomplete, additional shipping or administrative costs may apply.

In such cases, we may deduct these costs from any eligible refund or request payment before reshipping the package.

CUSTOMER CARE

If you have questions about shipping, tracking, delivery times, or an urgent order request, please contact our customer support team.

Maggie Vancouver
Email: info@maggievancouver.com

We are happy to assist you.